Virtual Telephone Number
What is a virtual telephone number?
A virtual telephone number is simply a phone
number that doesn’t have a directly-associated phone line. It is a
vanity number that points to your main phone account. If you use the regular
phone service, you will get a local phone number with an area code showing
your location. When your friends call you from other areas, they will
be charged long distance fee. Nowadays, many companies offer virtual
telephone number, you can get a local number in any cities or even in other
countries. Your friends can call the virtual telephone number at no
extra cost to them, and their calls will be routed to your existing phone
line.
For example, if you are living in New York and
you have friends in Seattle, you can get a Seattle virtual number.
Your friends and relatives in Seattle can call your Seattle number as
if they are making local calls. Their calls will be routed to your
main phone line in New York. The virtual telephone number is for
inbound calls only, you cannot make outbound calls on the virtual telephone
number.
Who could use a virtual telephone number?
As indicated above, residential users can
benefit from a virtual telephone number helping the callers to save on long
distance calls. However, it is the business users who benefit the most
from this service. Small businesses can get virtual telephone numbers
in areas where they don't have local offices. They can serve the
customers in those areas without asking them to make long distance calls.
This can improve the company image and its presence in other areas.
Larger corporations would usually get a toll
free number that starts with the numbers 800. These are also
considered as virtual telephone numbers. The toll free number can entertain
customer inquiries or customer orders from any locations. It also
allows the companies to outsource the customer support services to other
countries in order to reduce operating cost. Customers calling a toll
free number may not realize that their call is being routed to customer
service representatives working in other areas or in other countries.
Hundreds of call center companies are using this virtual telephone number to
conduct their business these days.
The virtual telephone number is being used extensively in different ways
that most of us never thought would be possible before. It is truly a
revolutionary system and many of us are indeed using this service in our
lives everyday.
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